At Oxibet, your experience is important to us, and we are committed to providing the support you need. Here’s how you can reach out for assistance, whether it's for queries, technical support, or responsible gambling assistance.
Our customer support operates around the clock to ensure you receive help whenever you need it. We prioritize your concerns and strive to address them promptly.
For immediate assistance, our live chat option is available through the website. Start by selecting the relevant inquiry category. A chatbot will initiate the conversation, and if needed, you can be transferred to a live agent. Average response times for live chat support are targeted within one minute.
Should you prefer written communication, you can reach us via email. Ensure to provide detailed information about your issue to facilitate a quicker response. While specific email addresses are not listed, you can typically find contact details within your account dashboard or help section.
Our help centre contains a comprehensive FAQ section designed to provide quick answers to common questions. Before reaching out, we encourage you to check this resource for troubleshooting tips, account verification support, and general inquiries.
For assistance with account verification, account recovery, or any related issues, utilize our live chat or email support. Our team is equipped to guide you through the necessary steps to ensure your account security.
We believe in promoting responsible gambling practices. If you have any concerns regarding gambling habits, please contact us through the available support channels. Our team can provide information on setting deposit limits, time-outs, and self-exclusion options.
Experiencing technical issues? Our support team is here to help with any technical problems you may encounter while using our platform, whether on mobile or desktop devices. Reach out via live chat for real-time assistance.
If you have a complaint or need to dispute an issue, please follow up through our customer support channels. Detail your concern clearly so that we can address it effectively. Our team is committed to resolving disputes in a fair manner.
While we aim to respond as quickly as possible, definitive response times may vary based on the support channel and the complexity of your inquiry. We appreciate your understanding and patience.
Currently, our customer service operates in English and French to accommodate a wider audience. Feel free to communicate in your preferred language.
For general inquiries, our FAQ section offers self-service help options that can guide you without needing direct contact. This resource is available at any time for your convenience.
Whether you need quick answers, in-depth assistance, or specific support for responsible gambling, Oxibet is here for you. We encourage you to choose the communication method that suits your needs best and look forward to assisting you.
